Training Communication & people skills
Dale Carnegie Course
Effective communications and human relations
- Public course fee
- R11,500
- Delivery
- 3 full days or 8 x 3-hour sessions, in person or live online
- Accreditation
- NQF level 5, 6 credits
- Next start
- 4 November, Johannesburg
Overview
When you look at successful people, what do you see? Confidence. Competence. Enthusiasm. They’re engaged in every part of their work and life, and inspire others by leading by example.
The Dale Carnegie Course helps you master the human relations skills to thrive in any setting. You’ll form closer, more rewarding relationships built on trust and respect, and gain the influence to reach new heights personally and professionally. As you become a persuasive communicator and problem-solver who manages stress and handles change well, you’ll inspire others to take initiative and innovate.
Does the experience make a difference? Clients say yes. You’ll stretch your abilities, tackle complex challenges and build team harmony, securing your place as a valued contributor in your organisation.
Who should attend
Professionals at all levels who want to perform at their best, lead with conviction and make a positive difference to the bottom line.
What you’ll be able to do
- Use a proven process to recall names and facts
- Communicate more confidently
- Build trust and persuade people to take action
- Project an enthusiastic attitude
- Communicate logically, clearly and concisely
- Energise and engage listeners
- Create a safe and caring environment
- Manage stress and minimise worry
- Strengthen relationships
- Give constructive feedback that empowers others
- Encourage positive thinking
- Identify and reward successes
- Commit to continuous improvement
Topics covered
- Recalling and using names
- Building on memory skills and enhancing relationships
- Cultivating lasting relationships and inspiring others
- Presenting ideas clearly and concisely
- Handling conflict diplomatically
- The power of persuasion
- Managing stress
- Adapting to different communication styles
- Demonstrating leadership and celebrating achievements
Primary competencies
- Attitude
- Maintains a friendly, positive and enthusiastic outlook.
- Communication
- Practises active listening supported by relevant oral and written information.
- Professionalism
- Projects honesty, confidence and integrity that build credibility.
- Initiative
- Proactively makes things happen, and takes corrective action with self and others.
- Interpersonal skills
- Builds strong, long-term relationships inside and outside the organisation.
- Stress management
- Tells dynamic tension from negative stress and stays productive in difficult situations.
Upcoming dates
Public courses run in Johannesburg, Durban, Cape Town and live online. Any course can also be run for your team on your dates.
Register or enquire
Choose a date, or tell us what you need. Companies can register several people at once. We’ll confirm your place, invoice and joining details by email.
- Pay by EFT, credit card or company purchase order
- One free transfer to a later date
- Printed and digital certificate on completion
Received, thank you.
Thank you. We’ve received your request and will confirm your place, invoice and joining details by email.
You might also consider
A year from now, how will you measure success?
Tell us what your team needs. We’ll recommend the right programme, format and dates, and send a proposal.
Or call us directly
- Office010 598 1741
- Theolene Steyn072 596 4845
- Shanice Naidoo071 351 0697
- Liana Flischman082 445 9088
- Caylee Meadows076 620 6497
